Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Shopify to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Shopify Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Shopify Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Shopify. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Shopify Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Zoey Zheng, am the data controller of your personal information. If you have any questions or concerns, you may contact me at support@intothestar.com or call +85246590173

How to Opt-Out of Certain Types of Data Processing

We take data protection and privacy very seriously. We want our customers to have control over how their personal information is used. If you would like to opt out of certain types of data processing, please follow these steps:

Step 1: Contact our customer service team

To opt out of certain types of data processing, please contact our customer service team at support@intothestar.com. Our customer service representatives will be happy to assist you with the process.

Step 2: Provide opt-out details

When you contact our customer service team, please specify the types of data processing that you would like to opt out of. This may include marketing emails, targeted advertising, or other types of data processing.

Step 3: Confirm your identity

To protect your privacy and ensure that we're processing your opt-out request correctly, we may need to confirm your identity. Please be prepared to provide your name, email address, and any other relevant details.

Step 4: Receive confirmation

Once we receive your opt-out request and confirm your identity, we will process your request as quickly as possible. We will send you a confirmation email once your opt-out request has been processed.

We respect our customers' right to privacy and are committed to protecting your personal information. If you have any questions or concerns about the opt-out process, please don't hesitate to contact our customer service team.

Please note that some types of data processing, such as processing required to fulfill an order or comply with legal requirements, cannot be opted out of. However, we will always strive to minimize the amount of personal information we process and use it only for legitimate business purposes.

Last updated: Feburary 2023